Shipping & Returns
Everything you need to know about receiving and returning your crystals
Shipping
Order Processing
All orders are processed within 1-2 business days. Each crystal is hand-inspected, cleansed, and carefully wrapped before shipping. You'll receive a tracking number via email once your order ships.
European Shipping
Standard EU shipping: 3-5 business days (€4.99, free on orders over €75). Express shipping: 1-2 business days (€12.99). All EU orders are shipped with full tracking from our warehouse in Slovenia.
Worldwide Shipping
We ship to over 50 countries outside the EU. International orders typically arrive within 7-14 business days (€14.99). Customs duties and import taxes for non-EU orders are the responsibility of the buyer and are not included in the shipping cost.
Returns & Exchanges
We stand behind every crystal we send. If your crystals don't feel right, we offer a 30-day satisfaction guarantee — no questions asked. Your wellness journey matters more to us than any single sale.
How to Return
Contact our team within 30 days of delivery with your order number and reason for return.
We'll send you a prepaid return shipping label via email within 24 hours.
Pack your crystals securely in the original packaging (or similar protection) and ship them back.
Once received and inspected, we'll process your refund, exchange, or store credit within 3-5 business days.
Return Conditions
Crystals must be in their original condition — unused, unchipped, and in original packaging. Custom-engraved or personalized items cannot be returned. Bundle discounts will be adjusted if individual items from a bundle are returned.
Refund Timeline
Refunds are processed within 3-5 business days of receiving your return. Depending on your payment method, it may take an additional 5-10 business days for the refund to appear on your statement.
Have a question about shipping or returns? Contact our team →
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