Question 1

What is VeraLuna?

Accepted Answer

VeraLuna is a personalized crystal wellness service that uses your natal chart — the exact map of the sky at your birth — to recommend crystals uniquely aligned with your energy. We combine astrological science with crystal wellness traditions to create a deeply personal experience.

Question 2

How does the quiz work?

Accepted Answer

Our free 2-minute quiz collects your birth details (date, time, location) and current life challenges. We calculate your natal chart, analyze planetary positions and aspects, and match you with crystals that address your specific energetic needs.

Question 3

What is a natal chart?

Accepted Answer

A natal chart (or birth chart) is a snapshot of the sky at the exact moment and location of your birth. It maps the positions of the sun, moon, and planets across 12 houses, revealing your energetic strengths, vulnerabilities, and tendencies. We use this to understand which crystals resonate with your unique energy.

Question 4

How are my crystals selected?

Accepted Answer

Each crystal is matched to specific planetary influences and energy states identified in your natal chart. For example, if your chart shows a stressed Mars placement, we might recommend grounding crystals like Hematite or Black Tourmaline. The algorithm considers your dominant energy state, elemental balance, and personal challenges.

Question 5

Are your crystals authentic?

Accepted Answer

Every crystal in our collection is AAA+ certified, ethically sourced, and hand-inspected for quality. We work directly with trusted mines and suppliers, never mass-produced crystals. Each piece comes with a certificate of authenticity.

Question 6

How should I care for my crystals?

Accepted Answer

We recommend cleansing your crystals monthly under moonlight (especially during a full moon), with sage smoke, or by placing them on a selenite charging plate. Avoid prolonged sun exposure for colored crystals. Each order includes a crystal care card with specific instructions for your crystals.

Question 7

How long before I notice a difference?

Accepted Answer

Most of our community reports feeling a shift within the first 1-3 weeks of consistent use. Some people feel an immediate resonance, while others notice gradual changes over time. Crystal wellness works best as a complement to mindful living practices.

Question 8

Can I retake the quiz?

Accepted Answer

Yes! We encourage retaking the quiz as your life evolves. Your energetic needs change over time, and our algorithm adapts to provide new recommendations that match where you are now. You can retake the quiz from your profile page.

Question 9

What is your shipping policy?

Accepted Answer

We process orders within 1-2 business days from our warehouse in Slovenia. Standard EU shipping takes 3-5 business days, and express shipping is available for 1-2 day delivery. Worldwide orders outside the EU typically arrive within 7-14 business days.

Question 10

What is your return policy?

Accepted Answer

We offer a 30-day satisfaction guarantee. If your crystals don't feel right, contact our team and we'll work with you to find a solution — whether that's an exchange, store credit, or a full refund.

Question 11

Do you ship internationally?

Accepted Answer

Yes! We ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination. Customs duties and import taxes are the responsibility of the buyer.

Question 12

How do I contact support?

Accepted Answer

Our team is available by email and typically responds within 24 hours. We're happy to help with order questions, crystal recommendations, or anything else on your wellness journey.

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